The New York Police Department (NYPD) has disciplined 175 emergency dispatchers for providing the wrong addresses for fires over NYC's Unified Call Taking System in the recent weeks.
One veteran dispatcher told the New York Daily News, however, that the dispatchers have been "turned into scapegoats for problems in the computer system that the city hasn't fixed."
A dozen other 911 supervisors and dispatchers told the publication that there are discrepancies between the addresses in formerly separate dispatch systems and that the New York Fire Department (FDNY)'s STARFIRE system also automatically transposes cross-streets it receives from the NYPD system, further confusing units dispatched
to an emergency.
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