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Thursday July 31, 2014

Manuta: FiOS Push Bodes Poorly for NYC’s ‘Little Guy’

In an op-ed in the New York Daily News, the Public Law Utility Project's Louis Manuta outlines why Verizon's "abdication" of its copper-based network will be "devastating" to all local telephone customers in New York City. 

According to Manuta, the move will further free Verizon of NY State Public Service Commission-mandated requirements such as "measuring service quality according to various metrics ranging from the number of trouble reports it receives from customers to the amount of time its repair office takes to respond to calls, to how many out-of-service situations are reported in 24 hours."

As evidence of the devastation he foresees, he cites the recent commission-issued report, which we wrote about previously, showing Verizon's increasing failure to make timely phone line repairs from July to September of this year.   

New York Daily News

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