A Verizon subcontractor's computer system has failed final quality reviews in recent weeks, setting back Mayor Bloomberg's effort to upgrade the city's 911 system. Sources told The New York Daily News that the city is on the verge of canceling the contract in order to find a new vendor. The system was originally scheduled to go into operation in 2008 and has incurred huge cost overruns.
The system is supposed to automatically give a 911 operator the number and location of each emergency call, while recording it, but when the volume of calls for EMS, police and fire was very high, as during a public emergency, it would begin dropping calls.
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