Monday July 15, 2019

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Time Warner Cable Competes with Verizon for NY Small Biz

Disenchanted by Verizon service, small business tenants at The Old American Can Factory complex in Brooklyn had enough with slow DSL connections and reportedly unsatisfactory customer care. The landlord, XØ Projects Inc., listened to the complaints of its tenants and switched to Time Warner Cable Business Class, according to Crain’s New York Business. 

“We did a survey in the building, and [tenants] were unanimously unhappy with Verizon,” an XØ Projects spokesman told Crain’s. He mentioned that Time Warner Cable’s broadband service has experienced glitches over the past nine months, but that the company overall has been more responsive to complaints than Verizon rival.

Service has been a paramount point for Time Warner Cable as it intends to bring broadband, Internet phone service and high-speed mobile access to the NY small business market. And as viewers cut back on cable TV subscriptions, Business Class has become the company’s newest source of growth, Crain’s  notes.

Though Time Warner Cable still has a long way to go if it wants to compete with national and global networks such as Verizon and AT&T, the company has seen services sales shoot up 35%, compared with the year-earlier period, to $361 million. Residential sales of television, broadband and phone service grew just 2.5%, to $4.3 billion, according to Crain’s .

Crain’s New York Business