Immediately after unsuccessfully attempting to use the NYC311 app to file a complaint about a dirty, vacant lot, Mayor Bloomberg called a meeting to point out all the apps bugs and flaws in design. According to the NY Daily News’ Juan Gonzalez, he was justifiably angry considering the highly publicized app, which launched in 2009, has turned out to be a flop; only 23,000 users have downloaded the app, and only 4,000 have actually used it to file a complaint.
The changes that Bloomberg wants include a more user-friendly interface and the option to file complains anonymously. He frequently makes personal complaints regarding things such as littering and potholes; and also makes calls to the 311 line to make sure that operators are doing their job. However, with an average rating of 2.5 stars on the Apple Store, the 311 app has been having problems for quite a while. Even with the latest update, the service has trouble finding the user’s location.