The recent departure of Mayor Bloomberg’s third CTO indicates, what some believe, is the mayor’s disappointing performance on technology projects. While Bloomberg earned his billions by introducing information technology to the financial world, many have questioned his ability to make City Hall’s technology projects successful. NY’s CTO Resigns, As Issues with City’s 911 Project Loom
The departure of Carole Post, the head of NY’s Department of Information Technology & Telecommunications (DoITT) was announced a day before Mayor Bloomberg said the city would contest a judge’s order to release what is said to be a critical consultant’s report on an over-budget, much-delayed modernization of the city’s emergency calls and dispatching system, The New York Times reports.
City Hall aides said Post should not be blamed for the mismanagement of the $2.3 billion 911 project, whose failures predated her arrival in the job by several years. According to the Times, the city’s deputy mayor for operations, Caswell F. Holloway, became increasingly frustrated by and impatient with Post’s department’s work on major technological initiative.
In December, Holloway requested a 90-day study by the consulting firm McKinsey of how the city manages technology projects A draft of the McKinsey report recommends that DoITT be left in charge of areas where it does well, like supporting users and maintaining systems, but questions the agency’s competency to guide major technological changes, the Times notes.
Holloway recently stated that DoITT would “continue to have a role” in overseeing the city’s information-technology infrastructure “and some role in overall IT project management,” though he said there “could be some adjustment of certain elements of what’s where,” according to the Times.